TVA EnergyRight Smart Thermostat Rewards FAQ

The Smart Thermostat Rewards program is a voluntary program, offered by TVA EnergyRight and your local power company, that rewards participants for using less energy during times of peak energy demand — like a winter cold snap or a summer heat streak.

• If you live in the seven-state Tennessee Valley region, make sure your local power company is participating in TVA EnergyRight Smart Thermostat Rewards. If it is, simply enroll your qualifying Wi-Fi smart thermostat.

• Must have internet connectivity for the smart thermostat

• If your primary heat source is electric and you have electric cooling, you’re eligible for the year-round program.

• If your primary heat source is non-electric and you have electric cooling, you're eligible for the summer-only program

If you cool your home with electricity but primarily heat your home by non-electric means (natural gas, wood burning stove, heating oil, etc.), you can still participate via the summer-only program. You’ll receive an enrollment rebate of $65 and an annual participation rebate of $20.

• All you need to do is enroll your qualifying thermostat in the program. When an event is called, your thermostat will be adjusted by a maximum of four degrees for no more than four hours.

• You must maintain a 65% participation rate to receive your $65 (year-round) or $20 (summer-only) participation rebate. You can opt out of an event at any time by adjusting the temperature in your home using your thermostat, mobile app or web browser.

If you heat your home in the winter and cool your home in the summer with electricity, then you are assigned to the year-round program. If you have gas heat and cool your home in the summer with electricity, then you are assigned to the summer-only program.

Not only will you save money by using less electricity, but TVA EnergyRight and your local power company will reward you with a $65 enrollment rebate. Participants will also receive a $65 (year-round) or $20 (summer-only) rebate annually.

You will receive your $65 enrollment rebate check within 60 days of being accepted into the program. Your check will be sent to the mailing address used to register your smart thermostat.

Typically, adjustments of up to four degrees, for up to four hours, occur between 6 a.m. and 10 p.m. Summer-only participants can expect events to be called between June 1 and September 30.

Depending on your thermostat provider, notifications may appear on the thermostat and/or in your web/mobile application.

• During a summer event, your thermostat will automatically be adjusted by up to four degrees above your current setting, for up to four hours.

• During a winter event, your thermostat will automatically be adjusted by up to four degrees below your current setting, for up to four hours.

• Prior to an event your thermostat may be adjusted to pre-condition — pre-heat or pre-cool — your home so that you remain comfortable while the event is taking place. Pre-conditioning may not always occur.

• Yes, you may opt-out of an event at any time by adjusting your thermostat with your mobile app, web browser, or thermostat. However, you must maintain a 65% participation rate to receive your $65 (year-round) or $20 (summer-only) participation rebate.

• You can withdraw from the Smart Thermostat Rewards program at any time by emailing TVAEnergyRightSmartThermostatRewards@energyhub.net and requesting to end your participation. You will no longer be eligible to receive any rebates.

Our participating smart thermostat partners include Alarm.com, Amazon, ecobee, Honeywell Home, Nest and Sensi.

• If you have a qualifying thermostat and your local power company is participating in the program, you can enroll here. Simply select your thermostat among the eligible models and follow the prompts.

• Once your eligibility is confirmed, you will be enrolled! You will receive a notification of your enrollment status via email, using the address provided in your account registration.

You can contact us at TVAEnergyRightSmartThermostatRewards@energyhub.net with any additional questions you may have.