Power Savers Mid-Atlantic FAQ

• Power Savers Mid-Atlantic is a voluntary program designed to reward you for reducing your electricity use during periods of high demand for electricity, while helping the environment and reliability of the electricity grid. 

• Participants agree to brief, limited events which adjust their thermostats during peak electric demand periods that may occur year-round on weekdays and weekends. You can anticipate at least one event per season. Peak demand periods typically occur on particularly hot afternoons, or particularly cold mornings or nights. 

• Residential electricity customers in Ohio and Illinois in eligible electric utility service territories who have installed a qualifying connected thermostat controlling their central air conditioning system and/or electric heating system are eligible. 

• Participants will receive a chance to win $10,000 for enrolling, and for each time they participate in a temperature adjustment event, by being automatically entered into the “$10,000 Power Savers Rewards” sweepstakes as described below and in the program Terms and Conditions and Official Rules of the sweepstakes.

To be eligible to enroll, you must: 

• Be a resident of Ohio or Illinois with an electric utility account in an eligible electric utility service territory: ComEd, Duke Energy Ohio, or AEP Ohio

• Use a qualified internet-connected smart thermostat.  

• ​​Allow the program to make brief, small thermostat adjustments on days of high energy demand.​     ​​ 

• ​​Connect your utility account via our partners Voltus and Arcadia. 

• ​If you have an existing eligible thermostat, please select your thermostat among the eligible models. Then, click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll. 

• ​If you don’t have an existing eligible thermostat, please choose a qualifying model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in the program. 

​ ​If you are a customer of ComEd, Duke Energy Ohio, or AEP Ohio, you will receive an email requesting connection to your utility account following the submission of your application. Once you have successfully connected your utility account and your eligibility is confirmed, you will be enrolled in the program. You will receive notification on your enrollment status via email using the address provided in your account registration.

• Click the link in your confirmation email to go to your utility’s login page. 

• Enter the username and password for your utility account.  

• For ComEd customers only: You must have Two Step Verification disabled in order to ensure a stable data connection. If Two Step Verification is turned on, you will become ineligible for program participation. 

• Once the connection is successful, you will receive an on-screen message confirming that authorization is complete.

​​​To comply with program rules, Power Savers Mid-Atlantic is required to provide electricity usage data from the utility meter when registering your home for demand response programs. We use this information during the annual registration period, as well as throughout the program season after each demand response event to demonstrate performance to the grid operator. ​​

The prize for the annual “$10,000 Power Savers Rewards” sweepstakes is a one-time payment of $10,000. Please see the rules for the most current information based on your thermostat provider. 

You are entered into the “$10,000 Power Savers Rewards” sweepstakes each time you fully participate in a temperature adjustment event. Please see the rules for more information. 

Please see below for this information based on your thermostat provider. 

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

• At the start of an adjustment event, your thermostat will be automatically adjusted up to 4 degrees above the current temperature setting. 

• The event will last typically last 1-4 hours. 

• Prior to an event, your thermostat may be adjusted slightly to pre-cool or pre-heat your home so that you remain comfortable while the event is taking place. Pre-conditioning may not always occur if an urgent event is called.

During an event, your thermostat will be adjusted by 4 degrees or less. Your participation is voluntary, and you will retain control of your thermostat. You can easily opt out of an event for any reason. 

Yes. During an event, you can opt out from your thermostat, mobile device or web app.

Send an email to powersavers-midatlantic@energyhub.net requesting to end your participation in the program. Once you have been taken off the program, your thermostat(s) will no longer be enrolled. 

Please contact powersavers-midatlantic@energyhub.net directly, rather than your electric utility company. This program is not affiliated with your utility, and as the program provider, we can best assist with any questions about program participation.