Energy Saving Rewards FAQ

• JCP&L’s program is a voluntary program for JCP&L residential electric customers who have eligible smart thermostats connected to their central air conditioning.

• When summer temperatures climb, demand for electricity increases and can cause strain on the grid. JCP&L’s Energy Saving Rewards program is designed to help reduce energy use during times of high energy demand. This decreases the use of less efficient and more expensive power sources. That’s good for the environment, and it helps keep energy costs low for everyone.

• Participants agree to brief adjustments of four degrees or less to their thermostats and a pre-cool of three degrees 90 minutes prior to the event.

• Adjustments to your thermostat will occur during peak electric demand periods from June 1 through Sept. 30. Standard adjustments typically last no more than four hours and will not occur on weekends or holidays, except in the event of a system emergency.

• Participants will receive a one-time $75 virtual prepaid Mastercard® per device after successfully enrolling in the program. In addition, participants will receive a Prepaid Mastercard per device at the end of each program season.

To be eligible to enroll, you must:

• Be a JCP&L residential customer and the electric service is in your name

• Use an eligible internet-connected smart thermostat for cooling

• Allow JCP&L to make brief, small thermostat adjustments on days of high energy demand

You will receive a one-time $75 Prepaid Mastercard per device after successfully enrolling in the program.

You will receive your $75 Prepaid Mastercard within 6 weeks of being accepted into the program. The $75 Prepaid Mastercard will be sent to the email address used to register your smart thermostat.

You will receive one $25 Prepaid Mastercard per device at the end of each program season. The $25 Prepaid Mastercard will be sent to the email address used to register your smart thermostat.

Confirm your eligibility for the program by answering these three questions:

1. Are you a JCP&L residential electric customer? 2. Do you use an eligible, internet-connected thermostat to control your central air conditioning? 3. Will you allow the program to make brief, small thermostat adjustments on high energy demand days or in the event of a system emergency?

If you answered yes to these three questions, please choose whether you have a thermostat to enroll in JCP&L’s program or if you would like to purchase a new, qualifying thermostat.

• If you have an existing thermostat, please select your thermostat among the eligible models. Then, click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

• If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated your thermostat, come back to enroll your new thermostat in the program.

• You can purchase a new ENERGY STAR certified smart thermostat from JCP&L’s Marketplace and get an instant discount of up to $100. Visit www.energysaveNJ.com/Marketplace and order yours now!

Once your eligibility is confirmed by JCP&L, you will be enrolled in the program. You will receive notification on your enrollment status via email using the address provided in your account registration.

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

• At the start of an adjustment event, your thermostat will be automatically adjusted up to four degrees above the current temperature setting.

• The event will last less than four hours on non-holiday weekdays. Once the event is over, your thermostat will return to its normal setting.

Only on event days, your thermostat will be adjusted by four degrees or less. Your participation is voluntary and you can retain control of your thermostat. You can easily opt out of an event for any reason.

Yes. During an event, you can opt out from your thermostat, mobile device or web app.

Send an email to jcpl@energyhub.comrequesting to end your participation in the program. Once you have been taken off the program, your thermostat(s) will no longer be controlled, and you will not receive the annual participation incentive.

Please email jcpl@energyhub.com.