Duke Energy Power Manager FAQ

• Power Manager® is a voluntary program for Duke Energy Kentucky residential electric customers who have an eligible smart thermostat connected to their central air conditioning.

• When summer temperatures climb, demand for electricity increases and can cause strain on the grid. Duke Energy’s Power Manager smart thermostat option is designed to help shift energy use during times of high energy demand. This helps preserve natural resources and delays the need for new power plants.

• Participants agree to brief adjustments of 4 degrees or less to their thermostats during peak electric demand periods from May 1 through October 31. Adjustments to your thermostat typically last no more than four hours.

• Adjustments will typically occur between 6 a.m. to 10 p.m..

• Participants will receive a one-time $75 bill credit (limit one per household) after successfully enrolling in the program. In addition, participants will receive a $25 bill credit each year following the anniversary of their enrollment in the program.

To be eligible to enroll, you must:

• Be a Duke Energy Kentucky residential electric customer and have the electric service in your name.

• Use an eligible internet-connected smart thermostat for cooling.

• Allow Duke Energy to make brief, small thermostat adjustments on days of high energy demand.

• Not be currently participating in any other demand response program.

You will receive a one-time $75 bill credit after successfully enrolling in the program (one bill credit per household).

You will receive your $75 bill credit within two billing cycles of being accepted into the Power Manager smart thermostat option. The $75 bill credit will be sent to the email address used to register your smart thermostat.

You will receive one $25 bill credit per household following the anniversary of your enrollment for each year that you are enrolled in the program. The $25 bill credit will be sent to the email address used to register your smart thermostat.

• If you have an existing thermostat, please select your thermostat among the eligible models. Then, click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

• If you don’t have an existing eligible thermostat, please choose a qualifying model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in the program.

• Once your eligibility is confirmed by Duke Energy, you will be enrolled in the program. You will receive notification on your enrollment status via email using the address provided in your account registration.

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

• At the start of an adjustment event, your thermostat will be automatically adjusted up to 4 degrees above the current temperature setting.

• The event will typically last less than four hours.

• Prior to an event, your thermostat temperature may be adjusted down slightly to pre-cool your home so that you remain comfortable while the event is taking place. Pre-cooling may not always occur if an urgent event is called.

• Once an event is over, your thermostat will return to its normal setting.

During an event, your thermostat will be adjusted by 4 degrees or less. Your participation is voluntary, and you will retain control of your thermostat. You can easily opt out of an event for any reason.

Yes. During an event, you can opt out from your thermostat, mobile device or web app.

Send an email to powermanagertstat-ky@energyhub.com requesting to end your participation in the program. Once you have been taken off the program, your thermostat(s) will no longer be controlled and you will not receive the annual participation incentive.

Please email powermanagertstat-ky@energyhub.com.