Connected Rewards FAQ

• The BGE Connected Rewards program is designed for residential electric customers who have eligible smart thermostats connected to their central air conditioning.

• Participants agree to brief, limited adjustments of up to four degrees on their thermostats during peak electric demand periods from May through October. Enrolled customers can anticipate up to 15 adjustment events per summer. Adjustments will typically not occur on weekends or holidays.

• Participants will receive a one-time $50 Visa e-gift card for each thermostat they successfully enroll into the program and an annual $50 Visa e-gift card per thermostat each year they remain enrolled in the program.

Eligible participants must:

• Be an active BGE residential electric customer;

• Use an eligible internet-connected (Wi-Fi) thermostat for cooling; and,

• Agree to terms and conditions as outlined by each thermostat manufacturer.

• Not be enrolled in another demand response program (i.e. PeakRewards) on the same A/C compressor

Customers would be ineligible for the Connected Rewards program if they:

• Do not have a qualifying Wi-Fi thermostat

• Do not receive electric delivery service from BGE

• Have a BGE PeakRewards smart thermostat

• Live in a multifamily property that is owned by property manager or participates in the PeakRewards program

• Live in a landlord-owned property with an automatic change agreement on the account

• Visit www.enrollmythermostat.com/bge Confirm your eligibility by answering these four questions:

  1. Are you an active BGE residential electric customer?

  2. Do you use an eligible, internet-connected (Wi-Fi) thermostat to control your central air conditioning?

  3. Will you allow BGE to make short, low-impact thermostat adjustments on high electricity demand days?

• If you are able to positively confirm the above questions are true, please choose whether you have a thermostat to enroll in the Connected Rewards program.

  1. If you have an existing thermostat, please select your thermostat among the eligible models.

  2. Click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

• Once your eligibility is confirmed by BGE, you will be enrolled in the program. You will receive notification on your eligibility status in your account registered email.

You can find the program terms and conditions for all thermostat providers below:

Participants will receive a one-time $50 Visa e-gift card for each thermostat they successfully enroll into the program. Participants will have 4 months to redeem and activate this e-gift card, and then 7 months from activation to use the balance.

You will receive a $50 Visa e-gift card per qualified thermostat at the end of each season for being enrolled and active, as long as you enroll prior to September 30 of that year. You should receive this e-gift card by late October.

Depending on your thermostat provider, notifications may appear on the thermostat or in your web or mobile application.

• At the start of an adjustment event, your thermostat will be automatically adjusted up to four degrees above the current temperature.

• The adjustment will typically last no more than six hours on non-holiday weekdays.

• Once the temperature adjustment is over, your thermostat will return to its normal set point and/or schedule.

• In some cases, your thermostat may be adjusted up to three degrees cooler prior to an adjustment event to precool your home.

• You can opt out of an event at any time from your mobile device, web browser or thermostat.

Adjustment events will only affect the temperature by a few degrees, with minimal impact on comfort. You can easily opt out of an adjustment event at any time. Your participation is voluntary, and you will retain control of all of your thermostat functions.

Yes. At any time during an adjustment event, you can opt out from your thermostat, mobile device or web app. To opt out of an event, you can simply change the temperature on your device back to your preferred comfort level. You will receive a pop-up message to confirm you would like to opt out of the event. Depending on your thermostat manufacturer, you can also opt out by clicking “Learn More” on the notification on your app or device and by navigating to the opt-out experience from there.

While your participation in every event is voluntary, in order to maintain system and electric grid reliability during adjustment events, we ask that you participate in the majority of the adjustment events throughout the summer.

Please email bge@energyhub.com.