Save On Energy Peak Perks FAQs

Program Overview

What is the Save On Energy Peak Perks program?
Why should I participate in Peak Perks?
How do I sign up for Peak Perks?
How will I know that a temperature adjustment is in progress?
How will my thermostat be adjusted?
Will participating in Peak Perks compromise my comfort?
Am I allowed to opt out of thermostat adjustment events?
What does peak electricity demand mean?
Is Save on Energy working with a third party to deliver Peak Perks?

Eligible Thermostats

Which thermostats qualify for the program?
Where can I find the Terms and Conditions for the program?

Residential Enrollment

How will I know if I’m eligible to participate?
I live in a condo/apartment with a smart thermostat. Am I eligible to participate?
I’m a renter in a home with an eligible smart thermostat? Can I participate?
If I recently moved and reconnect my thermostat in my new house, do I get an additional enrollment incentive?
If I recently moved in to a new home with a smart thermostat that was previously enrolled, but I want to sign up for PeakPerks, do I get an enrollment incentive?
Am I eligible for a new enrollment incentive if I replace my thermostat with a new model or brand?
Can I enroll multiple properties that I own in Peak Perks?
How many thermostats can I enroll at my address?
How does this program differ from Hydro One’s myEnergy Rewards program?

Business Enrollment

How will I know if I’m eligible to participate?
What name should I apply to Peak Perks with?
Why should I participate in Peak Perks?
Am I eligible for a new enrollment incentive if I replace my thermostat with a new model or brand?
Can I enroll multiple properties that I own in Peak Perks?

Incentives

Can I add my virtual prepaid Mastercard® to my digital wallet?
Who do I contact if I am having difficulty accessing My Prepaid Center to redeem my virtual prepaid Mastercard®?
What is the incentive for participating in Peak Perks and when will I receive it?
Is there an option to receive a physical prepaid Mastercard® by mail?
What if I get an email from Blackhawk Network Support requesting a government-issued ID?

Support

How are you ensuring the privacy and protection of my personal information?
Will you be collecting my smart thermostat data and tracking my energy use?
I was contacted by someone claiming to be from Save on Energy. Do you contact people directly to solicit participation in your programs?
What if I have additional questions about the program?
What should I do if I no longer want to participate in the program?

Save on Energy is Ontario's trusted source for energy-efficiency programs, including Peak Perks, as well as for resources and tools to help Ontarians adopt energy-efficient practices.

The Independent Electricity System Operator (IESO) does not endorse any one smart thermostat vendor or device.

Save on Energy and Peak Perks are trademarks of the IESO.

Google, Nest Thermostat, Nest Learning Thermostat and Nest Thermostat E are trademarks of Google LLC.

Privacy Notice

Personal information collected by the IESO in connection with the Save on Energy Peak Perks Program (the “Program”) is collected under the authority of the Electricity Act, 1998 and the Ontario Energy Board Act, 1998 (as amended) and will be used to administer the Program, confirm your eligibility to participate in the Program, communicate with you, evaluate the impact of the Program and develop and implement other energy efficiency and conservation and demand management programs in Ontario. In addition, under the same legal authority we will collect limited personal information about your thermostat and your participation in the Program from your smart thermostat vendor. This information will be used for the same purposes. Questions about these collections should be directed to the IESO’s Privacy Officer, 120 Adelaide Street West, Suite 1600, Toronto, ON M5H 1T1, 416-969-6277, privacy@ieso.ca.

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